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Complete Network Care
Flat-Rate Total IT Solutions

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Remote Remediation
An Add-On to Managed Services
The Advanced Managed Service package includes remote troubleshoot and fix (alert and resolution) and move/add/change users or groups on network servers. The premium package adds desktop remediation. These services are mostly proactive, requiring no calls to "Tech Support". For move/add/change requests, a convenient web-based interface allows you to enter your own service request. For all issues that cannot be fully addressed remotely, standard procedures are in place to escalate your problem to the technical staff that you designate. This can be your own internal staff member(s), a third party IT support company that you have selected, or technical engineers that can be referred to you by Observe. Escalation procedures are set up with you in advance, including who should be called during non-business hours and what steps need to be prioritized when issues occur.
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