Dell™ SonicWALL™ Dynamic Support 8x5 and 24x7
For customers who need continued protection through ongoing firmware updates and advanced technical support, Dell™ SonicWALL™ Dynamic Support is available during normal business hours, or 24x7, depending on customer needs.
These services include:

• Annual subscription to firmware updates and upgrades
• Access to telephone and Web-based support for basic configuration and troubleshooting assistance
• Advance exchange hardware replacement in the event of failure
• Annual subscription to Dell™ SonicWALL™ Service Bulletins and access to electronic support tools and moderated discussion groups
• Optional upgrades for next-day and on-site support services
• Customers receive a 15% discount on two-year contracts and a 20% discount on three years

Dell™ SonicWALL™ Software & Firmware Updates
This simplified offering includes an annual subscription to software and firmware updates and upgrades,
along with return to factory hardware replacement in the event of failure.
Note: This offering does NOT include Technical Support.

Dell™ SonicWALL™ Warranty Support
All Dell™ SonicWALL™ hardware products come standard with Dell™ SonicWALL™ Warranty Support which includes:

• Software updates and upgrades to maintain network security
• Telephone and Web-based support for basic configuration assistance during local hours
• 1-year return to factory replacement for defective hardware
• Access to Dell™ SonicWALL™ electronic support tool

Dell™ SonicWALL™ E-Class Support 24x7:
Designed for customers with Dell™ SonicWALL™ E-Class solutions, E-Class Support 24x7 includes:

• Direct access to a team of highly-trained Senior Support Engineers
• 24 x 7 x 365 Telephone and Web-based technical support
• Annual subscription to firmware updates and upgrades
• Advance Exchange hardware replacement in the event of failure
• Annual subscription to Dell™ SonicWALL™ Service Bulletins and newsletters
• Access to electronic support tools and moderated discussion groups
• Invitations to Dell™ SonicWALL™ Beta programs
• Customers receive a 15% discount on two-year contracts and a 20% discount on three year

Dell™ SonicWALL™ Comprehensive GMS
Comprehensive GMS Includes:

• All the services and advantages of an E-Class Support 24x7 contract
• Support and software updates for the GMS application itself
• One expiration date for everything, with simplified management and administration

Eligible SonicWALL Appliances

• Network Security Appliances
  • TZ Series - TZ 100/105, 200/205, and 210/215 Series including wirless models
  • NSA Series - NSA 220/220W, 250M/250M-W, 2400, 3500, 4500 Series
  • E-Class NSA Series - E5500, E6500, E8500, E8510, EM5000 Series
  • SuperMassive E10000 Series Available
• Secure Remote Access Appliances
  • SSL VPN for SMB Series - SRA 1200, 4200 Series
  • SSL VPN for Enterprise - SRA Series EX6000, EX7000, EX9000 Series
• Continuous Data Protection Appliances
  • CDP Series - CDP 210, 220, 5040B, 6080B Series
• Email Security Appliances
  • Email Security Series - ESA 300, 500, 3300, 4300, ES6000, ES8300 Series